Defrost

+91 7065159870
+91 7669865481
  • Delhi NCR
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Privacy Policy

Welcome to Defrost! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

  • When you interact with Defrost, we may collect the following types of information:

    • Personal Information: Name, email address, phone number, shipping address, and payment details when you place an order.
    • Usage Data: Information about how you interact with our website, including browsing history, preferences, and device information.
    • Transaction Data: Purchase details, order history, and payment status.
    • Communications: Any information shared when contacting customer support or subscribing to our updates.

2. How We Use Your Information

  • We use the collected data to:

    • Process and fulfill your orders.
    • Improve our products, services, and user experience.
    • Send updates, promotions, and important notifications.
    • Respond to inquiries and customer service requests.
    • Analyze website performance and enhance security.

3. Sharing Your Information

  • We do not sell or rent your personal information. However, we may share your data with:

    • Service Providers: Third-party partners for payment processing, delivery, and marketing.
    • Legal Authorities: When required by law or to protect Defrost’s rights and security.

4. Data Security

  • We implement security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online platform is entirely secure, and we encourage you to take precautions when sharing personal information.

5. Cookies & Tracking Technologies

  • We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can modify your browser settings to control cookie preferences.

6. Third-Party Links

  • Our website may contain links to third-party platforms such as Blinkit, Zepto, Swiggy Instamart, Big Basket and other platforms. Defrost is not responsible for their privacy policies, and we encourage you to review their terms separately.

7. Your Rights & Choices

  • You have the right to:

    • Access, update, or delete your personal information.
    • Opt-out of marketing communications at any time.
    • Request details on how we process your data.

8. Updates to This Policy

  • We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

  • For any questions or concerns regarding this Privacy Policy, please contact us at:
    Email: info@alcravofoods.com

    Thank you for trusting Defrost! Your privacy and security are our top priorities.