Defrost

+91 7065159870
+91 7669865481
  • Delhi NCR
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Terms & Conditions

Welcome to Defrost! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or purchasing from Defrost, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Terms

  • Defrost is a Direct-to-Consumer (D2C) brand offering ready-to-eat, ready-to-cook, and frozen/raw food products.
  • By placing an order, you confirm that you are at least 18 years old or have parental consent.
  • We reserve the right to modify, update, or discontinue any part of our services without prior notice.

2. Orders & Payments

  • All orders placed through our website or partner platforms (Blinkit, Zepto, Swiggy Instamart, Big Basket and other platforms) are subject to availability.
  • Prices listed are in INR and may be subject to applicable taxes.
  • Payments must be made through the approved payment methods provided at checkout.
  • We reserve the right to cancel or refuse any order due to suspected fraud or unauthorized activity.

3. Shipping & Delivery

  • Orders are delivered through third-party logistics partners. Delivery times may vary based on location and availability.
  • Defrost is not responsible for delays or issues caused by external logistics providers.
  • Please inspect your order upon delivery and report any issues within 24 hours.

4. Returns & Refunds

  • Due to the perishable nature of our products, we do not accept returns. However, refunds or replacements may be issued for defective, damaged, or incorrect items.
  • Refund requests must be submitted within 24 hours of delivery with supporting evidence (photos/videos).
  • Refund approvals are at Defrost’s sole discretion and will be processed within [X] business days.

5. Product Quality & Safety

  • We ensure that our products meet high-quality standards and comply with food safety regulations.
  • Customers are responsible for proper storage and consumption according to product instructions.

6. User Conduct

  • You agree not to misuse our website, engage in fraudulent activity, or interfere with our operations.
  • Defrost reserves the right to suspend or terminate accounts that violate these terms.

7. Intellectual Property

  • All content on our website, including logos, images, and text, is the property of Defrost and protected by copyright laws.
  • You may not reproduce, distribute, or use any content without prior written permission.

8. Limitation of Liability

  • Defrost is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our maximum liability shall not exceed the total amount paid for the disputed order.

9. Third-Party Links

  • Our website may contain links to third-party services. We do not endorse or control their content, and your use of such services is at your own risk.

10. Changes to Terms & Conditions

  • We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting.
  • Continued use of our services constitutes acceptance of the revised terms.

11. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
Email: info@alcravofoods.com

Thank you for choosing Defrost! We appreciate your trust in our products and services.